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To our valued patients:

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your health and safety.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

You will see some changes when it is time for your next appointment. We have made these changes to help protect our patients and staff. For example:

  • You will be asked to wait in your car until your scheduled appointment time. Once your exact appointment time arrives, you may come into the office.
  • We strongly encourage you to use the hand sanitizer that we have placed at the entrance, as well as throughout the office, before and after your appointment.
  • When you walk in, you will be asked to complete a worksheet with COVID-19 related screening questions located in the vestibule. Once you complete the worksheet, you will then have your temperature taken at the front desk.
  • If you have guests with you, we ask that they please stay in the car. Any guardians or visitors who MUST accompany the patient are required to wear a mask (we will supply a complimentary Level 1 mask to anyone without one).
  • Our waiting room will no longer offer magazines, children’s toys and so forth, since these items are difficult to clean and disinfect. We have also created more space in between the chairs.
  • Appointments will be managed to allow for social distancing between patients. This means that you may be offered fewer options for scheduling. However, we will be increasing our hours and days of operation for your convenience.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 262-201-4718.

Thank you for choosing Wales Family Dental as your dental home. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.

Sincerely,
Dr. Kathryn Connor and Team